b9gmae Privacy Policy

This Privacy Policy describes how b9gmae, accessible at https://b9gmae.org, collects, uses, stores, and protects the personal data of users who access our platform from Pakistan and other permitted jurisdictions. b9gmae is an internationally operated online gaming platform and is committed to handling all personal data in accordance with applicable international data protection standards.

This Privacy Policy should be read alongside the b9gmae Terms & Conditions, which govern the overall relationship between b9gmae and its users. Capitalised terms used in this Privacy Policy but not defined herein carry the meanings given to them in the Terms & Conditions.

If you have questions about how b9gmae handles your personal data, you may contact our support team at any time via the 24/7 live chat inside your account. We aim to respond to all privacy-related queries within 5 business days.

b9gmae collects personal data across several categories depending on the nature of your interaction with our platform. The following table summarises what we collect and why:

Where b9gmae is required to collect personal data by law (for example, for KYC and AML purposes) and you fail to provide the requested data, b9gmae may be unable to process your withdrawal, maintain your account, or continue providing services to you.

b9gmae collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making a PKR deposit or withdrawal, using live chat support, or updating your account profile.
• Automated technologies: Technical and usage data collected automatically when you navigate the b9gmae platform, through cookies, server logs, and similar technologies.
• Third-party sources: Identity and fraud-risk data received from KYC verification partners, payment processors (such as JazzCash and EasyPaisa), and fraud prevention services in connection with your b9gmae account.
• Publicly available sources: Where necessary for fraud prevention or compliance purposes, b9gmae may cross-reference data against publicly available records or sanctions databases.

b9gmae processes personal data only where a valid legal basis exists. The legal bases on which we rely are as follows:

• Contractual necessity: Processing required to fulfil our obligations to you under the b9gmae Terms & Conditions — for example, operating your account, processing transactions, and delivering gaming services.
• Legal obligation: Processing required to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, age verification requirements, and regulatory reporting duties.
• Legitimate interests: Processing necessary for b9gmae's legitimate business interests, such as fraud prevention, platform security, and improving our services, where those interests are not overridden by your data protection rights.
• Consent: Where you have given explicit consent for a specific processing activity — for example, receiving promotional communications from b9gmae. Consent can be withdrawn at any time without affecting prior processing.

b9gmae uses the personal data we collect for the following purposes:

• Creating and managing your b9gmae account, including verifying your identity and age (21+ requirement).
• Processing PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card payments.
• Providing customer support through live chat, email, and related channels.
• Complying with KYC and AML regulatory obligations, including reporting suspicious transaction activity where legally required.
• Detecting, investigating, and preventing fraud, cheating, bonus abuse, and other prohibited conduct as defined in the b9gmae Terms & Conditions.
• Operating and improving responsible gaming tools, including deposit limits, session reminders, and self-exclusion features.
• Sending you transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — which are necessary for the operation of your account.
• Sending promotional communications about b9gmae offers and bonuses, but only where you have provided explicit consent. You can opt out at any time from your account settings.
• Analysing aggregate, anonymised usage data to improve the performance, security, and user experience of the b9gmae platform.

b9gmae does not sell or rent your personal data to any third party. We share your data only in the following limited circumstances:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and Visa/Mastercard processing partners receive the financial and identity data necessary to process your PKR transactions.
• KYC and identity verification partners: Third-party providers who assist b9gmae in verifying your identity documents, checking age, and screening against sanctions and politically exposed persons (PEP) lists.
• Fraud prevention and security services: Specialised providers who assist b9gmae in identifying and preventing fraudulent activity, money laundering, and platform abuse.
• Technology and infrastructure providers: Cloud hosting, data storage, and platform infrastructure providers who process data on b9gmae's behalf under binding data processing agreements.
• Legal and regulatory authorities: Where b9gmae is legally compelled to disclose personal data to a government body, court, regulator, or law enforcement authority, we will do so in compliance with applicable law.
• Professional advisers: Lawyers, auditors, and compliance consultants who require access to personal data as part of providing professional services to b9gmae, subject to strict confidentiality obligations.

All third-party service providers who receive b9gmae user data are required to process that data solely for the defined purpose, in accordance with b9gmae's instructions, and subject to appropriate data protection safeguards.

b9gmae uses cookies and similar technologies (such as web beacons and local storage) on its platform. Cookies are small text files stored on your device that help b9gmae deliver a functional and secure gaming experience.

• Strictly necessary cookies: Essential for the b9gmae platform to function. These include session authentication cookies that keep you logged in, security tokens, and cookies that remember your language preference. These cannot be disabled.
• Performance and analytics cookies: Help b9gmae understand how users interact with the platform — which pages are visited most, where errors occur, and how navigation flows. This data is aggregated and anonymised. These are optional and can be declined.
• Functional cookies: Remember your preferences, such as game display settings or notification preferences, to personalise your b9gmae experience across sessions.

On your first visit to b9gmae, a cookie consent banner will present your options. You can update your cookie preferences at any time from your account settings. Note that disabling strictly necessary cookies will prevent the b9gmae platform from functioning correctly and may prevent you from logging into your account.

Most browsers also allow you to manage cookie settings independently through their privacy or security settings. Refer to your browser's help documentation for instructions specific to your browser and device.

b9gmae retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention guidelines apply:

• Account data: Retained for the duration of your active b9gmae account relationship, plus a reasonable period thereafter to handle any outstanding queries or disputes.
• Transaction and financial records: PKR deposit and withdrawal records, along with associated identity data, are retained for a minimum of 7 years in accordance with anti-money laundering compliance requirements.
• KYC documentation: Identity verification documents are retained for as long as required by applicable AML regulations, typically 5 to 7 years after the end of the business relationship.
• Customer support communications: Live chat transcripts and email correspondence are retained for up to 3 years for quality assurance and dispute resolution purposes.
• Marketing preferences: Consent records and preference data are retained for the duration of your account relationship and for a period thereafter to evidence compliance with consent obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised data may be retained indefinitely for analytical and statistical purposes without identifying any individual user.

b9gmae implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the b9gmae platform.
• Encryption of sensitive data at rest, including financial account details and identity documents.
• Role-based access controls ensuring that only authorised personnel with a legitimate operational need can access user personal data.
• Regular security audits and penetration testing to identify and remediate vulnerabilities in the b9gmae platform.
• Multi-factor authentication options available to all b9gmae account holders to protect against unauthorised login.
• Documented incident response procedures to manage and contain any potential data security incidents promptly.

As an internationally operated online gaming platform, b9gmae may transfer your personal data to servers or service providers located outside Pakistan. Where such transfers occur, b9gmae takes appropriate steps to ensure that your personal data receives adequate protection consistent with this Privacy Policy and applicable data protection standards.

These steps may include entering into standard contractual clauses with data recipients, ensuring recipients are located in jurisdictions deemed to provide adequate data protection, or relying on other lawful transfer mechanisms recognised under applicable law.

If you would like more information about the safeguards in place for international data transfers involving your personal data, please contact b9gmae support through the live chat facility in your account.

b9gmae enforces mandatory age verification as part of the KYC process. Where we discover or have reasonable grounds to believe that personal data has been collected from an individual under 21 years of age, we will take immediate steps to close the relevant account, return any funds where required by our responsible gaming policies, and securely delete all personal data associated with that account.

If you are a parent or guardian and believe that a minor in your care has registered on b9gmae, please contact our support team immediately via live chat or by emailing [email protected]. We will investigate and take appropriate action without delay.

You may exercise any of the data subject rights outlined in the Rights Grid section above by contacting b9gmae through either of the following channels:

• 24/7 Live Chat: Available inside your b9gmae account dashboard — our fastest response channel for data rights requests.
• Email: [email protected] — include "Data Rights Request" in the subject line and specify the right you wish to exercise.

b9gmae will acknowledge your request within 48 hours and provide a substantive response within 30 days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

b9gmae will not charge a fee for handling data rights requests made in good faith. However, we reserve the right to charge a reasonable administrative fee or decline to act on requests that are manifestly unfounded or excessive in nature.

To protect your personal data, b9gmae will verify your identity before actioning any data rights request. You may be asked to confirm your registered email address, Pakistani mobile number, or provide a copy of a government-issued ID.

b9gmae reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we offer. When material changes are made, we will notify registered users via email or through a prominent notice on the b9gmae platform at least 14 days before the changes take effect.

The effective date at the top of this page will always reflect the date of the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how b9gmae protects your personal data.

Continued use of the b9gmae platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any revision, you may close your b9gmae account before the changes take effect.

For any questions, concerns, or requests relating to this Privacy Policy or the way b9gmae handles your personal data, please reach out to our support team through any of the following channels. We are here for Pakistani players across Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and everywhere in between.

• Live Chat (24/7): Available inside your b9gmae account — the fastest way to reach us.
• Email: [email protected] — please allow up to 5 business days for a response to privacy-related enquiries.

For general platform questions, bonus queries, or account management assistance, please use the same support channels. Our team is trained to handle both operational and privacy-related matters with equal care and discretion.